-
Job Title: Sales Consultant
Reports to: Store Manager
Department/Division: Retail
FLSA Status: Non-Exempt
Nelson Coleman Jewelers has a rich history in the jewelry industry, boasting generations of family jewelers with vast experience uncovering, creating and designing a holistic jewelry experience customized to each client’s unique and individual wants and needs. Nelson Coleman Jewelers’ mission is to enrich the lives of the individuals in its communities by having a strong team built around our core values – to thrive though change, to guide through education, to be devoted to community, to make it easy, and to be open to all - with a shared vision and a dedication to each other and our community.
POSITION SUMMARY
The Sales Consultant works directly with customers to identify jewelry preferences, build relationships, answer questions and assist with in-store counter sales while providing outstanding customer experience. Performs the absolutes daily. Understands and executes proper procedures.
ESSENTIAL FUNCTIONS
• Work directly with clients to identify jewelry preferences, answer questions and assist with in-store counter sales while providing an outstanding customer experience. Assist sales team with in-store counter sales and service. Maintain a good knowledge of store inventory. Process sales in POS system. Understands and executes all related procedures.
• Relationship building: Maintain client or prospective client information in database including preferences, wish list items, and upcoming special events. Send timely thank you notes and follow up communication consistently to continue relationship development. Proficient with CRM system.
• Support store operations including opening, closing, answering phones, security protocols/procedures, inventory case counts, and store maintenance. Performs housekeeping duties.
• Performs warm sales transfer to Jewelry Designer, Customer Service or Repairs Manager as appropriate
• Maintain open and timely communication with team members, management team, clients, and jewelers regarding project status, sales and design questions.
• Have a strong work ethic and are eager to learn and make new sales with customers, including add-on services
• Other duties as assigned.
KEY PERFORMANCE INDICATORS
* Sales goals
• Closing ratio
• Returns
• Team selling
• Use of CRM and clientele quota
JOB SPECIFICATIONS/QUALIFICATIONS
• Excellent oral communications and listening skills with strong attention to detail
• At least one year of retail sales and customer service experience
• Good organizational skills
• High school diploma or GED
• Accredited Jewelry Professional or other GIA education to develop working knowledge of current jewelry trends, precious stones, and metals.
• Competent use of a computer
• Understanding of social media and client relations
• Networking skills
COMPETENCIES
Commitment to Quality: Make jewelry our focus, to sell a product of the highest quality and value, with a selection that will fulfill our clients’ needs and provide warmth and satisfaction while adhering to our core values.
Client Experience: Provide our clients with a shopping experience that is unmatched and never forgotten, whether in the store, on the phone or online proactively following up with open jobs and orders or handling a service job.
Service: Offer service that equals the buying experience, services are a constant companion to the sale.
Customer Service: We should deliver extreme customer service each and every time we deal with the customer- in the store or on the phone, or online, when making a sale or handling a service job. There are no excuses for exceptions.
Integrity: Grow within our community by demonstrating integrity, awareness, loyalty, full understanding of our core values, proactive communication, ownership and responsibility.
Teamwork: Be a part of a team that is positive, motivated, educated and takes pride in the jewelry, their clients, their service and their community through clear communication of needs and support along with working together to best benefit the client and store; as a whole.
Leadership: Must be able to proactively communicate and contribute to the overall success of the store. Working collaboratively with all team members, accepting feedback as a positive for self-awareness and growth.
Other Requirements
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Pushing, pulling, carrying or reaching above shoulder heights, below the waist or lifting up or otherwise to 10 lbs. as required to retrieve or store materials throughout the workday.
Work Environment:
None
To apply contact:
Amanda Coleman-Phelps
amanda@nelsoncoleman.com
410-790-7820
