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Director of Operations
Note: All communications with candidates will be kept strictly confidential.
Are you a compassionate leader with a talent for operational excellence? Join one of the most innovative nonprofits dedicated to serving individuals and families experiencing homelessness. Located on Maryland’s scenic Eastern Shore, our client’s organization is recognized for transforming lives through care, advocacy, and action. We’re looking for a mission-driven Director of Operations to lead a team of staff and volunteers. You’ll oversee daily operations, manage case management teams, and help make an impact with integrity and strategic direction. Ready to help lead change? Apply today and be part of something bigger.
Salary: $80,000 - $85,000/year, based on experience
Job Type: Full-time
Benefits: Retirement plan, HRA, PTO, vacation, and sick & safe leave
Work Location: Talbot County, Maryland
Essential Job Functions:- Collaborate with leadership and external partners to grow the organization’s mission
- Lead operational strategy and day-to-day management and serve as the primary contact for individuals seeking assistance
- Supervise and support staff and volunteers and promote a culture of dignity, respect, and inclusivity for all individuals on site
- Conduct guest interviews, perform background checks, and facilitate onsite admissions
- Maintain the waitlist for new applicants, keep accurate records and respond to inquiries and crises
- Oversee case management services with a trauma-informed approach, manage data systems and program reporting, and keep information up-to-date
- Report monthly to the Board of Directors, attending board meetings as required
- Other duties as assigned
Qualifications:
Experience Level:
Education: Master’s Degree in Social Work (MSW) or related field- 5+ years working with homeless and diverse populations
- Proven leadership and team management experience with the ability to build relationships
- Strong communication, community engagement skills, and organizational skills
- Proficiency in data tracking and management systems, short and intermediate-term planning
- A team player with enthusiasm to help grow the organization
- Proficient in Microsoft Excel and Word
- Ability to maneuver steps and lift up to 40 lbs.
Schedule: Monday – Friday, 9:00 a.m. – 5:00 p.m. or 8:00 a.m. – 4:00 p.m.
About QSS:
Since 1995, Quality Staffing Services has been committed to connecting great people with great jobs. We provide career matching, coaching, and skilled training, empowering candidates to achieve their professional goals. Businesses trust us to deliver customized workforce solutions, ensuring the right fit for both employers and job seekers. Our industry-expert Career Placement Specialists carefully match talented, driven individuals with opportunities that align with their skills and aspirations.
With offices in Cambridge, Easton, and Salisbury, Maryland, we proudly serve clients and candidates across the Delmarva Peninsula (Delaware, Maryland, and Virginia).
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